Privacy Policy

The Village Southlakes ("we", "us" or "our") is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or otherwise interact with The Village Southlakes.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

1. Information we collect

We may collect personal information that you voluntarily provide when interacting with our website or contacting The Village Southlakes, including:

• your name;
• email address;
• phone number;
• company or organisation name, where relevant;
• information submitted through contact forms, competition entries or enquiries; and
• any additional information you choose to provide.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited and website usage data.

2. How we use your information

We may collect and use your personal information to:

• respond to enquiries and provide requested information;
• communicate with you regarding The Village Southlakes, its retailers, services, events and activities;
• administer competitions, promotions or other customer initiatives;
• maintain and improve our website's functionality and performance;
• analyse website traffic and visitor behaviour;
• send marketing communications where you have consented or where otherwise permitted by law;
• manage customer feedback or enquiries; and
• comply with applicable legal and regulatory obligations.

We will only use your personal information for legitimate purposes and in accordance with applicable privacy laws.

3. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors interact with the website and support website functionality and performance.

We may use third-party analytics services, such as Google Analytics, to collect aggregated information about website traffic and usage.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Disclosure of personal information

We do not sell your personal information.

We may share personal information with trusted third-party service providers where reasonably necessary to operate our website, manage The Village Southlakes or provide related services.

These providers may include website hosting providers, analytics providers, marketing platforms, customer relationship management systems, property management providers and other technology or professional service providers.

Personal information may also be shared with the owner or manager of The Village Southlakes where reasonably necessary to respond to your enquiry or manage the centre.

We may also disclose personal information where required or authorised by law.

5. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored using secure digital systems and trusted third-party service providers.

While reasonable security measures are implemented, no method of electronic transmission or storage is completely secure and absolute security cannot be guaranteed.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

6. Overseas disclosure

Some third-party technology and service providers may store or process information outside Australia.

Where personal information is disclosed to overseas recipients, reasonable steps will be taken to comply with applicable Australian privacy requirements.

7. Accessing and correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

To make a request, please contact us using the details provided below.

We will respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.

8. Marketing communications

Where we send marketing communications, you may opt out at any time by following the unsubscribe instructions included in those communications or by contacting us directly.

We will take reasonable steps to process unsubscribe requests promptly.

9. Third-party websites

Our website may contain links to external websites operated by third parties, including retailer, service provider and social media websites.

We are not responsible for the privacy practices, security or content of these external websites.

We encourage you to review the privacy policies of third-party websites before providing personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, website functionality or legal obligations.

Any updates will be published on this page together with the revised date.

11. Contact us

If you have any questions, concerns or complaints regarding this Privacy Policy or how personal information is handled, please contact:

The Village Southlakes
Centre Management
2 Stream Avenue
Dubbo NSW 2830

Email: pm@handlerproperty.com.au‍

Website: www.thevillagesouthlakes.com.au

We will review privacy enquiries and complaints and respond within a reasonable timeframe.

12. Governing law

This Privacy Policy is governed by the laws of New South Wales, Australia and applicable Commonwealth legislation.

Nothing in this Privacy Policy limits any rights you may have under the Privacy Act 1988 (Cth), the Australian Privacy Principles or other applicable laws.

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